IHS (Information Handling Services)Project Category: Organizational Design Strategic Planning
Process Improvement and Change Management
IHS sought to improve customer value and enrich jobs by reducing cycle time. The corporation retained SageRiver Consulting to partner on this process improvement and change management initiative.
SageRiver collaborated with manufacturing’s senior leadership team to design and conduct process redesign for an information management production line.
When implemented, the new process resulted in a 60 percent improvement in cycle time and $600,000 annual cost savings, while also improving customer value via quicker response times and lower prices. SageRiver took care to transfer knowledge along the way, enabling the organization to continue process improvement and change management efforts.Tags: Business Process Redesign / Change Management / Communications Planning / Corporations / Process Improvement